Terms & Conditions

THIS IS A WHOLESALE SITE ONLY AND YOU MUST BE OVER 18 TO ENTER
ColerSmoking Distribution’s catalog and website are intended for wholesale customers who are 18 years of age or older.
All customers are required to provide a tax/resale identification number prior to their first order. Thank you!

NOTICE TO OUR CUSTOMERS: There may be items in this catalog that are subject to local, state, or national regulations, and it is the customer’s obligation to ensure compliance before placing an order. Customers with questions about ColerSmoking Distribution’s Terms & Conditions are encouraged to contact a Sales Account Manager by email or by phone during normal business hours. There may be items in this catalog that could be restricted in your city, county, or state. It is the customers’ obligation to check local laws before ordering.

All rights reserved by ColerSmoking Distribution. ColerSmoking does not allow reproduction of material in part, or in whole, unless authorized by ColerSmoking through written or notarized documentation. All advertising and advertised products are void where prohibited. ColerSmoking is not responsible for any typographical or photographic errors.

By doing business with ColerSmoking Distribution, you hereby agree to these terms & conditions and declare any information you provide is correct and complete.

TO PLACE AN ORDER:
PHONE: +86 15336908600
WHATSAPP: +86 15336908600
ONLINE: https://www.ColerSmoking.com

MAILING ADDRESS: No.158 Tongbao Road, Yiwu City, Zhejiang Province

BUSINESS HOURS: Monday-Friday 9am to 8pm EST, Saturday 9am to 5:30pm EST

MINIMUM ORDER: $200.00 (50 US States & Canada), $500 (all other countries/territories)

Taxes & Exemptions
Laws governing taxes & exemptions vary, and you will be held liable for any tax, interest, and possible penalties imposed by your local jurisdiction if your purchase is not legally exempt or if you fail to pay any due tax. To determine what tax & exemptions are applicable in your particular jurisdiction, please refer to your local tax agency.

New Accounts
New accounts can be created by registering online or by contacting a Sales Account Manager. Initial terms for USA and Canada accounts will be credit card payment. Other international accounts will require wire transfer payment.

Payment Methods
Other methods are available with an approved credit application. Credit applications are available upon request and may take up to 2 weeks to process. Accepted payment methods include Visa, MasterCard, Discover, American Express, and Wire Transfer. Certain orders are subject to review for limited payment options. Your sales rep will let you know when this is required. All prices and payments are in US Dollars (USD).

Unpaid Order Restock Policy
All orders must be paid in full before they are shipped with an exception for those that are covered by net terms. Barring arrangements made between a customer and their account manager, an unpaid shipment left in the warehouse for 20 working business days will be subject to restocking. The customer will be liable for a 10% restocking fee. The account manager will be responsible for contacting the customer to collect payment. Any account on hold for a restocking fee must pay that fee in full before they can place their next order.

Shipping
Our goal is to ship every order within 2-3 business days. We will make every attempt to meet that goal, but ColerSmoking is not liable for shipping delays due to unforeseen circumstances, weather or natural disaster, carrier demand or disputes, domestic/international customs or embargos, or seasonal shipping demand. Special or custom orders may require additional lead time.

Shipping Estimates: Shipping estimates are subject to change based on requested method, destination, product weight and dimensions, or other factors. Shipping estimates on small package shipments do not include hazmat fees. Hazmat fees are included on estimates for freight orders, one per pallet and vary by carrier. Orders outside the contiguous United States may require alternate shipping methods. Please contact your Sales Account Manager for more details.

Expedited Shipping: Our process for all Expedited Shipments allows for orders placed prior to 12:00pm (Noon) EST. to be guaranteed to ship by the end of the following business day. Exceptions may include orders totaling over $7500 or orders with specific items associated. Please call your Sales Account Manager for further details.

Shipping Methods
All domestic orders are shipped via FedEx Ground, and all international orders are shipped via FedEx Express International. Local customers can arrange pick up at our Asheville warehouse. Customers are responsible for all freight, hazmat, insurance, and handling charges, along with any import fees, taxes, duties, customs charges, etc., associated with international shipments.

Hazardous Materials Shipping Information

Orders shipping ground that include hazardous materials items will incur a $25 per box Hazmat Shipping Fee. Orders shipping freight will incur a per pallet Hazmat Shipping Fee dictated by the carrier. Please note that the hazardous materials fee is charged per box, but only applies to boxes containing hazardous materials. For example: If an order is packed in three boxes, but only one box contains hazardous materials, the total fee will be $25. If an order is packed in three boxes, and two boxes contain hazardous materials, the total fee will be $50. ColerSmoking Distribution cannot calculate the total hazmat fee until your order is packed, but we will always pack hazmat items in the fewest number of boxes allowable, based on the terms set by our carriers.

ColerSmoking Distribution will ship hazardous materials to Canada and Mexico via ground shipment only, and within the 48 contiguous United States under the D.O.T. Code of Federal Regulations, as outlined in Subchapter C, Hazardous Materials Regulations, Parts 171-180.
For more information on shipping hazardous materials, please consult the FedEx Service Guide (p.126) and the UPS Rate and Service Guide (p.8-9).

Hazmat Returns: Due to federal shipping regulations, including the U.S. Department of Transportation’s Hazardous Materials Regulations (HMR), it is illegal for you to return hazardous materials to ColerSmoking Distribution unless you are an authorized, licensed carrier. As part of our reasonable terms and conditions, you hereby agree to notify ColerSmoking Distribution of any shortages, overcharges, damaged items, or any other issue relating to the proper functionality of your hazardous material items within 5 business days of receiving your shipment. ColerSmoking Distribution will issue credit for all approved defects, including associated hazardous material charges, reported within this time frame. Any hazardous material discrepancies reported outside of the 5 business days will be approved or denied at the sole discretion of ColerSmoking Distribution.

Refused Orders
All refused or unclaimed orders will result in a 10% restocking fee plus all freight charges. If the customer would like the order reshipped, all additional freight charges will be added. If the fault of ColerSmoking Distribution, refused orders will be fully credited or reshipped at our expense.

Lost and Late Packages
Packages will be determined lost after 12 days from the estimated delivery date for shipments inside the contiguous US and 24 days for shipments outside the contiguous US. If a replacement order has been arranged and you receive the original shipment, please leave the box sealed and contact an ColerSmoking Account Manager immediately. Once a replacement order ships, ColerSmoking assumes all rights to the original shipment and will issue a call tag for the return if applicable. Tampering with the original shipment could invalidate credits for missing and broken items and generate a bill for any items not returned to ColerSmoking.

General Merchandise Return Policy
As part of our reasonable Terms & Conditions, you hereby agree to notify ColerSmoking Distribution of any shipment discrepancies (invoice overcharges, incorrect prices, incorrect items, damaged items, etc.) within 5 BUSINESS DAYS of receipt of the merchandise. All discrepancies determined to be the fault ColerSmoking Distribution will be credited, or reshipped at our expense if damages or discrepancies total $50 or more. Any discrepancies beyond 5 BUSINESS DAYS will be approved or denied at the sole discretion of ColerSmoking Distribution.

Authorized Returns
Only manufacturer defects or items damaged during shipping will be authorized for full credit. All returns must be accompanied by a Return Authorization Number - obtainable from your Sales Representative - in order to receive full credit or item replacement. Damaged or missing items must be reported within 5 BUSINESS DAYS of delivery.
All other products may be returned to ColerSmoking Distribution within 90 DAYS from invoice date. Unless the fault of ColerSmoking Distribution, all returned items will incur a restocking fee of 10%, and the customer will be responsible for any return shipping charges. Please contact your sales representative with a list of items that you would like to return. Once your return is approved, you will be given a return authorization number and instructions on how to return your items to ColerSmoking. Unauthorized returns will not be credited or reshipped.

3rd Party Returns Policy
ColerSmoking Distribution will not accept returns directly from Amazon.com (or any other third-party marketplace) on customers’ behalf. All products being returned to ColerSmoking Distribution Inc. for return or credit must come directly from ColerSmoking customers, be fully and accurately reported prior to return, and be accompanied by valid RMA information.
This policy is intended to make the returns process as simple and easy to navigate for all involved parties; and Amazon.com is unreliable when it comes to their returns process. As such, ColerSmoking Distribution will only accept and process returns from its customers specifically, any items shipped to ColerSmoking from 3rd party fulfillment centers will be restocked with no credit or notification to the sales rep or customer.

Return Labels
Return labels with a Return Authorization are only valid for 30 BUSINESS DAYS from the date of issuance. Any return labels re-issued beyond 30 BUSINESS DAYS will be approved or denied at the sole discretion of ColerSmoking Distribution.

We Cannot Accept Returns Of Used Merchandise Or Any Partial Displays Of Merchandise
All returned merchandise must be returned in new, resalable condition and include all original packing materials, instructions, and accessories. We will not issue partial display credits. Any used, incomplete, or defective merchandise will not be credited.

Item Credits
Credits will be given at the original sale price or the current sale price, whichever is lower at the time of authorization.

All Sales On Warehouse Deals, Clearance Items, & Discontinued Items Are Final
ColerSmoking Distribution shall not accept returns of any Warehouse Deals, Clearance Items, or Discontinued items.

Perishable Items Return Policy
ColerSmoking will not accept any returns or issue credit on perishable products from our customers. We cannot guarantee the storage or shipping conditions from our customers to ColerSmoking, and therefore cannot in good conscience resell this product to other customers. ColerSmoking customers are expected to consider this policy and order perishable goods accordingly.

Damages And Shortages
Any order discrepancies must be reported within 5 BUSINESS DAYS of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must take photos & note when you sign for the delivery that the box(es) arrived damaged, keep the original boxes and file a claim with the carrier. If your boxes arrive in good condition but contain damages, shortages, or overages, please take photos of all damages (required for credit to be issued), and contact your Sales Representative to file a claim. If the fault of ColerSmoking Distribution, any damaged or shorted merchandise totaling less than $50 will be credited to your account. Any shortages or damages totaling over $50 value can be reshipped at our expense. In the case of overages or incorrect merchandise, ColerSmoking Distribution will arrange for return shipping.
THESE POLICIES PROTECT YOUR INTEREST AS WELL AS OURS!!! ColerSmoking Distribution is dedicated to shipping your order quickly and accurately, and all orders are double-checked for accuracy and quality by members of our Warehouse Staff.

Online Order Issue Portal
The Online Order Issue Portal is easy, quick and convenient. Click HERE to view a quick tutorial video. Please speak with your Account Manager for further assistance. +86 15336908600

Price Changes
All prices shown are wholesale prices that are subject to change without notice. Sale prices may expire and cannot be combined with any other discounts, coupons, or offers. ColerSmoking Distribution is not responsible for typographical errors appearing in this catalog, on our website, or in any other publications.

Price Match Guarantee
ColerSmoking Distribution has sole discretion on price match approval. Must show proof of invoice dated within the past 3 months.

Other things you'll need to know:

Wholesale Only: We're strictly wholesale. We can only sell to you if you've got a Tax or Resale ID.
Payment Methods: Visa, Mastercard, Discover, American Express, or Wire Transfer.
Late Fees: ColerSmoking reserves the right to charge a 4% late fee if this invoice is not paid in full within 7 days of the due date.
International Orders: Not in the United States? No problem, just be sure to call or e-mail for shipping details.